TERMS AND CONDITIONS

All the bookings with Bravoway Holiday Homes are subjected to terms and conditions per the below clauses. Once a booking reference number is being issued to a guest its default that the guest has accepted the terms and conditions. All legal issues will be dealt by the courts in UAE only.

 

The guests are completely aware that at times we may have to cancel the booking due to unforeseen circumstances, which is very rare. In such circumstances we will try to find an alternative of the same standards however we cannot assure. In any case if we are unable to find you an alternative or if you don't like the alternative option provided by us then we will give you full refund less any bank charges.

 

Definitions

 

“Company” or “we” or “us” Bravoway Holiday Homes.

“You” and “Your” means all persons named on the booking (including anyone who is added or substituted at a later date)

“Booking or reservation” means the booking for accommodation, (apartment villas) or any third party service booked book through us.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Terms” means these terms and conditions.

“Websites” means www.bravowayholidays.com

 

Clause 1. Booking

Booking can be made by visiting our website and browsing the available properties. Instant confirmation will be emailed to you once the booking is placed. You can also contact our office to confirm your booking. All booking requests sent by email will be replied within 24 hours and subjected to availability at the time of confirmation by our reservations team.

All bookings have to be secured within 24 hours with a payment of 100% of the total booking value else the company reserves the right to cancel the booking due to non-payment. Rebooking will be subjected to availability.

Clause 2. Privacy Policy

All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. However the same will be updated as per the check-in procedure of DTCM. The same may be produced in court in case of legal disputes or on request from Dubai Police Department or DTCM.

Our website takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. “The website policies and term & conditions may be changed upon necessary circumstances to meet industry requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”

 

Clause 3 Booking Policy

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with laws of UAE.

The customer using the website who are Minor/under the age of 18 shall not register as User of the website. (Age of consent is mentioned as per the applicable law).

The cardholder must retain a copy of transaction records and Merchant polices and rules.

Online Multiple booking is not applicable.

 

Clause 4. Item/product/service pricing

The tariff of the booking may vary from season to season. You will have to visit the website when required for latest pricing.

 

Clause 5. Method of payment

Payment can be done via our online payment gate way or bank transfer. You can even visit our office to make the payment via cheque, cash(Any currency equaling to the booking value, conversion charges may apply) or card (card processing fee may apply).

Clause 6. Delivery Policy

Company will NOT deal or provide any services or products to any of OFAC (OFFICE OF FOREIGH ASSETS CONTROL) sanctions countries in accordance with the law of UAE.

All our online transaction are handled by our online payment gate way partner “Paytabs” and “Paypal”. Any successful or unsuccessful transaction will be notified to you through email and sms. The time duration of the confirmation will depend on the time taken by our payment gateway and the concerned bank to notify us about the transation status.

 

Clause 7. Refund/Return Policy

Once a refund has been confirmed from our side, we will refund the amount via the same mode of payment unless stated otherwise by our accounts team in written.

Clause 8 Cancellation or no show

A confirmed booking is full paid below cancellation policy applies. The guest must inform us by e-mail or written confirmation at earliest.

More than 4 weeks before arrival – 100% will be refunded

Less than 4 weeks before arrival – 100% will be charged

No Shows  - 100% will be charged

Clause 9. Check in and Check out

Our check in time is between local time 14:00 – 15:00.  If your arrival is prior to the checkin time, we advise to prebook the property. Upon check-in, guests are required to confirm their identity by providing their booking reference and their passport/identity documents. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above is requested for each member of your party and we reserve the right to refuse entry to persons who cannot provide the information set our above.

On the day of departure, we kindly ask all guests to vacate their rooms by 12:00 Hours, at noon local time. (Unless a late departure is confirmed by the company with late check out charges apply) Late check out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the company.

 

All check-in after 6PM and check-out before 9 AM will be charged AED 150. Please contact your guest relation officer once is booking is confirmed.

 

Clause 10. Breakage deposit.

A refundable security deposit of AED 3000 will be held with us, during your stay. The cost of any damage to the property or loss to any items in and/or at the property caused by you or any member of your party will be deducted by us from the breakage deposit at the end of your stay. If the security deposit is not sufficient to cover any damage caused by you, you will be responsible for paying us any additional monies required immediately to us before check out.

Clause 11. Changes to booking and cancellation by Bravoway Holidays Homes.

Very occasionally we may need to cancel or relocate a booking. Whilst we always strive to avoid cancellations and changes, we must reserve the right to do so in such circumstances you will be notified as soon as changes happen. We will, however, try our best to re-locate your booking to an alternate property of same standard. In case the alternate is not the same standard and downgrade the difference of price will be paid back to you. if the alternate is an upgrade you will not be charged the difference of price. If the alternate is not accepted by you, full payment received by us from the booking will be refunded back to same mode of payment. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

 

Clause 12 Force Majeure.

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by you otherwise suffer any damage or loss as a result of “Force Majeure.” In these Booking Conditions, “Force Majeure” Means any event which we or our supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may also include war or threat of war, riot civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. The Company will not be responsible for the loss or damage of any property left in the property. The company will also not be responsible to pay any refunds. The company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.

 

Clause 13 Responsibility

It will be your responsibility to honor and respect the local laws and laws of the building. If you are found to be causing annoyance to other building or community residents or damage to property we may terminate your contract an you will have to check out any refund claims or compensation. You will also be responsible for any expense we incur due to your irresponsible behavior.

Clause 14 Gatherings and Party

It is strictly prohibited to have people in the property beyond its max sleeping capacity according to UAE law. If you are celebrating an occasion and planning dinner parties, kindly request your customer service manager to assist and all IDs’ must be provided prior to the event with reasonable number of guests and additional charges may apply if exceeding number of people are staying over the night.

Clause 15 Issues during the stay

We expect you to let us know if you have any issues during your stay either by email or by contacting your assigned guest relation officer. It would be easier for us to assist and investigate when you are on the property. No claims can be accepted if you contact us after check-out or if the complaint was not initiate 48 hours before check-out.

Clause 16 Difference in tariff

Any quote sent cannot be considered as booking and tariff may differ as per season, the tariff will be fixed only after a booking is confirmed and a confirmation number been issued. We reserve all the rights to increase or decrease the tariff however this will not have any effect to confirmed bookings. We reserve the right to accept or decline a booking without any explanation.

 

Clause 17 Payment via online gateway

Any surcharge for payment by card or any charges levied by the bank for the transfer have to be paid by you so we receive the exact amount as show on your confirmation email. Payments can be made in our office or at check- in in cash or through paypal on our website or paytab from the confirmation links we send you.

 

Clause 18  Refund process

Our accounts team will send you a confirmation email with the amount to be refunded once this is done it may take up to 14 days for the refund to reflect in your account. Please note we will refund the same amount we received or the amount previously agreed. However, the company is not responsible for bank transfer charges or any other charges beyond our control.

Clause 19 Personal Property

We are not responsible of your personal items irrespective of its market value.

Clause 20 Activities prohibited by UAE law

The company has zero tolerance to any activity considered illegal as per UAE aw hence we suggest to refrain from doing any such activity in our managed properties. If you are found to any such activity we will inform the police and we will not be able to help you in any way. In such case your booking will be cancelled immediately without refund.

Clause 21 Lost and found

If we find any of your personal belongings in our properties after your departure. We will mail the items at your request. Please note that the courier charges will be paid by you and with a service charge of AED 100. We do not take responsibility of the shipment or its condition. If we don't receive request from your end or payment, the items will be disposed after 30 days.

Clause 22. Lost keys or access cards

All the keys, parking card and the building access cards handed to you by our guest relation executive should be handed back to us on checkout. If the keys, building access and parking access cards are lost the below charges will be applicable.

Apartment/villa keys 100 AED

Building access cards 500 AED

Parking Transponders 200 AED

 

Clause 23. Contact details

You are requested to provide us with the correct contact details as the reservation team contacts you assisting you with the payment terms. If in any case your contact details are invalid or unreachable, your booking will be automatically cancelled.

 

Clause 24. Personal safety when in house

Please note it’s your responsibility for the safety of your members and group. Kindly be extra careful when handling electrical appliances. Most of our apartments are on high floor hence its your responsibility to take care of your children when on the balcony. If you happen to find any concern with regards to you and your group safety we request to let us know as soon as possible. The use of building facilities like the swimming pool, garden, gym..etc. are at your own responsibility. The company will not be responsibility in case of any injury or loss of life. A travel insurance is highly recommended.

 

Clause 25 Updating of terms and conditions

We keep updating or terms and conditions as and when required. In case of any disputes only updated terms and conditions produced by the management will be taken in consideration.

 

Contact Bravoway Holiday Homes.

If you have any questions regarding terms and conditions, please contact:

Info@bravowayholidays.com

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